Polycom 9000-Series Telephone User Manual


 
Problems with System Phones
6-5
Possible Cause 4:
Phone is faulty.
What to do:
Unplug the cord from the base of the problem phone. Then plug the
cord into a phone that you know rings properly.
If the replacement phone rings properly, the problem phone is defective.
Call the hotline (see page 6-1) to arrange for a replacement.
If the replacement phone does not ring properly, call the hotline
(see page 6-1).
System Phone Does Not Work
Possible Cause 1:
Telephone cord is plugged into wrong jack on bottom of system
phone.
What to do:
Plug the modular telephone cord into the correct jack—see
PARTNER
Advanced Communications System Installation
guide for instructions.
If the phone works properly, the problem is solved.
If the problem remains, go to Possible Cause 2.
Possible Cause 2:
Phone needs to be reset.
What to do:
Unplug the cord from the base of the problem phone. With the
handset hung up, plug the cord in again.
If the phone works properly, the problem is solved.
If the problem remains, go to Possible Cause 3.
Possible Cause 3:
The telephone is defective.
What to do:
Unplug the cord from the base of the problem phone. Then plug the
cord into a phone that you know works.
If the replacement phone works, the problem phone is faulty. Call the
hotline (see page 6-1) to arrange for a replacement.
If the replacement phone does not work, go to Possible Cause 4.
Possible Cause 4:
The telephone cord is defective.
What to do:
Unplug the cord from the base of the phone and the wall jack.
Replace the cord with a cord that you know works.
If the phone works, the cord is faulty. Call the hotline
(see page 6-1) to
arrange for a replacement.
If the phone does not work and it is part of a combination extension, see
‘‘Problems with Combination Extensions’’ on page 6-15, Possible Cause 3.
If the phone does not work and it is not part of a combination extension, call
the hotline (see page 6-1).