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Hold
5-155
Hold
Description
This section explains how to place and retrieve calls on hold, using either the h
button on a system phone or the switchhook on a standard phone. (The user can
make and receive other calls on another line or pool while a call is on hold.)
Related Features
■ System phone users can use Exclusive Hold to put calls on hold that can
be retrieved only from their own extension. (Placing a call on Exclusive
Hold also prevents other users from accessing Caller ID information for the
held call.)
■ If you put a call on a line in a pool on hold and another user picks up that
call, it will no longer be available to you. To ensure that no on else can
retrieve your held call on a pooled line, use Exclusive Hold.
■ Use Call Park to put a call on a special type of hold so it can be picked up
from any phone in the system. This type of hold typically is used for pooled
extensions in Hybrid mode, because it allows the user to retrieve a call
without having to know which line the call is on.
■ Callers on hold hear Music-on-Hold (#602) only if it is active and an audio
source is connected to the processor module.
■ Standard phone users can put a call on hold to retrieve a second call
provided Call Waiting (#316) is programmed for their extensions.
Considerations
■ For system phones, if a call is left on hold for longer than one minute, the
extension at which the call is held generates a short Hold Reminder Tone.
This tone sounds once every minute until the held call is retrieved or until
the caller hangs up.
■ Only one party on an intercom call can put the call on hold. If both parties
try to put the call on hold, the call is disconnected.
■ If you are using the system behind a PBX or Centrex system, the PBX or
Centrex system may include a call hold feature that lets you place a call on
hold and place another call on the same line. For more information, see the
documentation for your PBX or Centrex system. (When your Centrex or
PBX documentation tells you to use a switchhook flash, use the Recall
feature instead.)
■ Hold acts differently on feature phones (standard phones with feature
buttons). When you press a Hold button on a feature phone, the call is held
at the phone itself. This means other phones in the system cannot see that
the call is on hold (it appears as a busy line). Also, callers on hold at a
feature phone will not hear the system’s music-on-hold.