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Using Auxiliary Equipment
4-4
If a Device Has Trouble
Two System Programming procedures can be used to adjust the system settings
for auxiliary equipment installed at an extension, if a device has trouble answering
calls or dialing out. If a device (such as an answering machine) does not pick up
transferred or intercom calls, you can use Distinctive Ring (#308) to change the
ringing, so that all calls ring like outside calls at that extension. If an autodialing
device (such as a modem) has trouble autodialing, use Intercom Dial Tone
(#309) to change the intercom dial tone for the extension to Machine (outside line)
dial tone.
Answering Machines
You can use an answering machine to answer calls at night when no one is
around, or during business hours when no one can get to the phone. If you have a
Lucent Technologies answering machine with the Call Intercept feature, you can
pick up a call that has been answered by the answering machine by joining the
call from any system phone. When you do so, the system sends the answering
machine a signal that makes it hang up.
You can connect answering machines to your system in the following ways:
■
Single answering machine.
This basic setup can cover all the lines in the
system. Anyone on the system can call the machine to retrieve messages.
■
Multiple answering machines.
If you get too many calls for one machine
to cover, connect two or more machines to cover all calls.
■
Personal answering machine.
An answering machine can share an
extension with a phone in order to answer calls to that extension.
NOTE:
If you have an answering machine and a system phone on the same
extension, the answering machine will be able to answer calls only when the
phone is idle.
Single Answering Machine
The single answering machine setup (Figure 4-1) serves the entire system. The
answering machine is connected to its own extension, and can cover all the lines
in the system, or as many lines as you assign to it. You can install the answering
machine on an extension by itself, or combine it with a system phone or a
standard phone on the same extension (see “Combination Extensions” in the
PARTNER Advanced Communications System Installation
guide).