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Feature Reference
5-288
Voice Interrupt On Busy (#312)
Description
This feature is available only on system phones.
This System Programming procedure identifies extensions that can receive voice
interrupt on busy calls. A voice interrupt on busy call is a special intercom call that
lets a user (the originator) interrupt and speak to another user (the recipient) who
is busy on an intercom or outside call with one other party.When voice interrupt on
busy is initiated, the recipient hears two beeps before hearing the originator’s
voice. The originator and the recipient should be aware that the third party to
whom the recipient is speaking probably will hear both the beeps and the faint
sound of the originator’s voice. This feature typically is used by the receptionist to
alert the boss to an important incoming call or event when the boss is already on a
call.
Related Features
■ Making Calls and Transferring Calls provide more instructions for making
and transferring voice interrupt on busy calls.
■ The recipient can use a Voice Interrupt on Busy Talk-Back button to
respond to the originator of the voice interrupt on busy call. The recipient’s
response will not be heard by the third party.
■ Users cannot receive voice interrupt on busy calls if:
— Do Not Disturb is active at their extension.
— They are part of a joined call (Joining Calls).
— They are part of a Conference Call.
— They are recording a call using Record-a-Call (F24).
— They are screening a call using Call Screening (F25).
Considerations
■ The voice interrupt on busy tone (two beeps) is unique to distinguish it from
a voice-signaled intercom call tone (one beep).
■ If a voice interrupt on busy call is made to an
idle
extension, the originator
and the recipient hear a voice-signaled intercom call tone (one beep)
instead.
■ If you receive a voice interrupt on busy call and press h, the third party
is put on hold and the originator hears two beeps that indicate you have
ended the voice interrupt on busy call. At this point:
— To talk to the originator, if the green light next to the
i button is
flashing, press
i. (You cannot use the Voice Interrupt On
Busy Talk-Back button once a voice interrupt on busy call has
ended.)