Polycom 9000-Series Telephone User Manual


 
Troubleshooting
6-6
Display Shows Only 16 Characters per Line
Possible Cause:
A power outage occurred.
What to do:
Unplug the modular telephone cord from the phone then plug it in again.
If the display is still incorrect, see ‘‘System Phone Does Not Work’’ on page 6-5.
Display Is Incorrect
Possible Cause:
Date, day, and time are not set properly.
What to do:
Re-enter the date, day, and time using System Date (#101), System
Day (#102), and System Time (#103).
If the display is correct, the problem is solved.
If the display is still not correct, see ‘‘System Phone Does Not Work’’ on
page 6-5.
Display Shows “ReplaceSysBat W/Power On”
or “ChgBat W/PowerOn” at Extensions 10 and 11
Possible Cause:
System battery power is low.
What to do:
Replace the system batteries (see
Partner Advanced
Communications Installation
guide).
Display Does Not Show Caller ID Name/Number
Possible Cause 1:
Not receiving Caller ID service from local phone company.
What to do:
Contact your local phone company to check on Caller ID service.
If you are not receiving Caller ID service, subscribe to it.
If you are receiving Caller ID service, go to Possible Cause 2.
Possible Cause 2:
Extension connected to a module that does not support
Caller ID.
What to do:
Make sure lines with Caller ID service are connected to a PARTNER
ACS processor module, or 206EC, 308EC, or 400EC modules. If Caller ID lines
are not connected to one of these modules, install the appropriate modules and/or
make the appropriate connections.
Possible Cause 3:
Someone activated Call Coverage.
What to do:
Check the system phone display.
If
Coverage Call for XX
(where XX is the extension that activated the
Call Coverage) displays, the call is a coverage call. Call Coverage displays
the extension number of the person who activated the feature rather than
Caller ID information.