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Troubleshooting
6-24
System Programming Settings
Reverted to Default Settings
Possible Cause:
You ran the Restore Programming (#125) procedure, but the
restore failed.
What to do:
See Possible Causes 1 and 2 under “Display Shows ‘Restore
Failed-Try Again’ for Two Seconds in System Programming Mode."
Display Shows “Restore Complete,”
but All Calls Were Disconnected
Possible Cause:
You just ran the Restore Programming (#125) procedure.
What to do:
Nothing. This is normal behavior after a restore; the system resets
itself. In the future, warn users before beginning the restore, or perform the restore
during nonbusiness hours.
System Problems
Call Rings Continuously; When Answered,
No One at Other End
Possible Cause:
Automatic System Answer or Direct Extension Dial is used on a
system that does not support far end disconnect.
What to do:
Call your local phone company and find out whether they support far
end disconnect. If the local phone company does not support far end disconnect,
you should not set the Automatic System Answer Mode (#121) to either Hold or
Ring and you should not use the Direct Extension Dial feature. If the local phone
company supports far end disconnect but the problem still occurs, call the hotline
(see page 6-1).
Calls on Hold Are Disconnected
Possible Cause:
Hold Disconnect Time setting is too short.
What to do:
Change Hold Disconnect Time (#203) to a longer interval.
■ If calls on hold no longer disconnect, the problem is solved.
■ If calls on hold still get disconnected, or the Hold Disconnect Time was
already set to the longest interval, call the hotline (see page 6-1).