Polycom 9000-Series Telephone User Manual


 
Problems with Standard Phones
6-9
If Line Ringing is set for Immediate Ring and this phone is part of a
combination extension, see ‘‘Problems with Combination Extensions’’ on
page 6-15.
If Line Ringing is set for Immediate Ring and the phone is on an extension
by itself, go to Possible Cause 4.
Possible Cause 4:
Phone is faulty.
What to do:
Unplug the problem phone. Plug in a standard phone that you know
rings properly.
If the replacement phone rings properly, the problem phone is defective.
Replace it.
If the replacement phone does not ring properly, call the hotline
(see page 6-1).
Standard Phone Rings Back after Intercom Call
with No One at Other End
Possible Cause 1:
The switchhook is accidentally pressed and released, causing
a call to ring back.
What to do:
Be sure that the handset is always replaced carefully. If the problem is
not solved, go to Possible Cause 2.
Possible Cause 2:
Automatic Line Selection is programmed incorrectly.
What to do:
If one of the phones involved is a standard single-line rotary or
touch-tone telephone, set its Automatic Line Selection to intercom first. If the
problem is not solved, call the hotline (see page 6-1).
Standard Phone’s Message Waiting Light Does Not
Light
Possible Cause 1:
The standard phone is part of a combination extension which
includes a system phone that has Background Music on.
What to do:
Check to see if the system phone has
Background Music on. A
standard phone’s message waiting light will not light if Background Music is on at
the system phone.
If Background Music is on, turn it off. If the standard phone’s message
waiting light lights properly, the problem is solved.
If Background Music is not on, go to Possible Cause 2.
Possible Cause 2:
The standard phone’s message waiting light is not compatible
with the system.