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Automatic System Answer Button (#111)—Release 2.0
or Later
5-25
Automatic System Answer Button
(#111)—Release 2.0 or Later
This feature is available only on the system phone at extension 10.
This System Programming procedure identifies a button to be used to turn
Automatic System Answer (ASA) on and off. This feature helps the receptionist
answer calls during busy periods.
When an outside call rings on a line programmed with Automatic System Answer,
the system answers it after a specified number of rings and plays a short
user-recorded greeting to the caller. Then, depending on how Automatic System
Answer Mode (#121) is programmed, the system does one of the following:
■ Places the call on hold at extension 10 (the light next to the line button
winks green at extension 10 and winks red at all other extensions that have
the line); the outside caller hears Music-on-Hold, if it is available.
■ Continues to ring all extensions that have access to the line (the green light
next to the line button at those extensions flash); the outside caller hears
Music-on-Hold, if it is available.
■ Disconnects the call.
Related Features
■ Automatic System Answer affects incoming calls only on lines identified
using Automatic System Answer Lines (#204).
■ Calls that ring on lines programmed with Automatic System Answer are
picked up after two rings, as a default. To change the number of rings, use
Automatic System Answer Delay (#110).
■ You must use Automatic System Answer Record/Playback to record the
greeting callers hear when the system answers an incoming call.
■ For callers to hear Music-on-Hold, Music-on-Hold (#602) must be Active
and an audio source must be connected to the primary processor module.
■ You can set SMDR Talk Time (#611) to Active to include the Talk field on
call reports. For an incoming outside call answered by Automatic System
Answer, this field shows the call duration minus the time the greeting
played and the caller waited for someone to answer the call.
■ The Automatic System Answer button returns to the status (on/off) it was in
before a power failure occurred or System Reset (#728) was used.
■ Automatic System Answer Mode should not be set to Hold or Ring if the
disconnect signal from the local telephone company is not recognized by
Hold Disconnect Time (#203).
■ When the Caller ID Log Answered Call (#317) feature is active, Caller ID
calls answered by Automatic System Answer in Disconnect Mode are not
logged as answered (or unanswered) at any extension.