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Troubleshooting
6-12
Trouble Making Outside Calls from Pool
Buttons on Pooled Extensions
Trouble making outside calls from a pool button could be one of the following:
■ You hear nothing at all.
■ You hear a dial tone, but the dial tone continues as you try to dial.
■ You hear a dial tone, and the dial tone cuts off when you try to dial.
■ You hear a reorder or busy signal if you try to dial a pool access code (880,
881, 882, or 883) at intercom dial tone.
■ You notice that the red light next to a pool button is on steady most or all of
the time, indicating that the pool is busy.
Possible Cause 1:
Forced Account Code Entry is assigned to the extension.
What to do
: Find out if Forced Account Code Entry (#307) is assigned to the
extension. If it is, enter a valid account code.
■ If you can make a call, the problem is solved.
■ If Forced Account Code Entry is not assigned, go to Possible Cause 2.
Possible Cause 2:
Dial Mode is set incorrectly.
What to do:
Find out if you have touch-tone or rotary service. Then set the Dial
Mode (#201) to Touch-Tone or Rotary as appropriate for all lines in the pool.
■ If you can make a call, the problem is solved.
■ If the Dial Mode is set correctly, go to Possible Cause 3.
Possible Cause 3:
Someone changed the Pool Access Restriction setting for the
extension.
What to do:
If calls could be made without trouble before, find out if someone
changed the Pool Access Restriction (#315) for the extension.
■ If someone changed the Pool Access Restriction setting, verify that the
change was an appropriate one.
■ If no one changed the Pool Access Restriction setting, go to Possible
Cause 4.
Possible Cause 4:
The pool may not be assigned to the extension.
What to do:
Check Pool Extension Assignment (#314) to see if the pool is
assigned to the extension.
■ If the pool is not assigned, assign it.
■ If the pool is assigned, go to Possible Cause 5.
Possible Cause 5:
Not enough lines are assigned to the pool to support usage.
What to do:
Check Pool Line Assignment (#207) to see if an appropriate number
of lines are assigned to the pool.