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Feature Reference
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Exclusive Hold (F02)
Description
This feature is available only on system phones.
This feature prevents other extensions from picking up outside calls placed on
hold at a specific extension with a system phone.
Related Features
You can use the Hold button to put calls on regular hold (any extension can pick
up the held call).
Considerations
■ You can program an Exclusive Hold button on a system phone to use the
feature with one touch.
■ For system phones, if a call is left on hold for longer than one minute, the
extension at which the call is held generates a short Hold Reminder Tone.
This tone sounds once every minute until the held call is retrieved, or until
the caller hangs up.
■ If you put a call on a line or a pool on hold and another user picks up that
call, it will no longer be available to you. To ensure that no one else can
retrieve your held call on a pooled line, use Exclusive Hold.
■ This feature cannot be used with Call Screening (F25).
Programming
(See Figure 2-3 on page 2-22 for the location of special programming buttons such
as
s and e on system phones.)
To program an Exclusive Hold button:
1. Press
f 0 0 s s c at extension
10 or 11.
2. Enter the extension number to be programmed with this feature.
3. Press a programmable button.
4. Press
f 0 2.
5. Program another button for this extension or exit programming mode.