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Feature Reference
5-30
Automatic System Answer Lines
(#204)—Release 2.0 or Later
Description
This System Programming procedure identifies the lines on which incoming calls
should be answered by the Automatic System Answer feature.
Related Features
■ After a call is answered, Automatic System Answer plays a greeting and
then either places the call on hold, provides continuous ringing, or
disconnects the call depending on the setting of Automatic System
Answer Mode (#121).
■ You must program a button on the system display phone at extension 10 to
turn this feature on and off. Use Automatic System Answer Button
(#111) to program the button.
■ Calls that ring on lines programmed with Automatic System Answer are
picked up after two rings, as a default. To change this number, use
Automatic System Answer Delay (#110).
■ You must use Automatic System Answer Record/Playback to record the
greeting callers hear when the system answers an incoming call. If there is
no message recorded for Automatic System Answer, the caller will be
placed on hold immediately after the system answers.
■ You can set SMDR Talk Time (#611) to Active to include the Talk field on
call reports. For an incoming outside call answered by Automatic System
Answer, this field shows the call duration minus the time the greeting
played and the caller waited for someone to answer the call.
■ For callers to hear Music-on-Hold, Music-on-Hold (#602) must be Active
and an audio source must be connected to the primary processor module.
■ You can set Caller ID Log Answered Calls (#317) to Active to log calls on
lines answered by Automatic System Answer.
Considerations
■ The Automatic System/Direct Extension Dial PC card is purchased
separately and must be installed (see
PARTNER PC Card Installation
Instructions).
■ Use the Automatic System Answer Record/Playback feature to record a
message before using Automatic System Answer since there is no default
message.
■ All lines programmed with Automatic System Answer should be assigned
to extension 10.