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13 Frequently Asked Questions
Technical support
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Technical support
If, after reviewing the sources listed at the beginning of this appendix, you cannot
solve your problem, contact us at http://www.acersupport.com/
.
Before requesting support, please experiment a bit to reproduce and isolate the
problem. When you do contact support, please be ready to provide the following
information:
• The name and version of the operating system you are using
• The actual error message or state you are experiencing
• The steps you take to reproduce the problem
• The version of Acer s10 software you are using and available memory
• The product ID of your Acer s10 (the 12-digit number indicated on your
handheld’s rear panel)
Finding version and memory information
1 In Applications Launcher, tap the Menu icon to display the menu bar.
2 Tap App, then select Info.
3 Tap Version to see version numbers, and tap Size to see the amount of free
memory in kilobytes.
NOTE: Thousands of third-party add-on applications have been written for the Palm OS
handhelds. Unfortunately, we are not able to support such a large number of third-party
applications. If you are having a problem with a third-party application, please contact the
developer or publisher or that software