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13 Frequently Asked Questions
HotSync problems
302
I tried to do a modem HotSync
operation, but it did not complete
successfully.
Check the following on your computer:
• Make sure your computer is turned on and that it does
not shut down automatically as part of an energy-saving
feature.
• Make sure the modem connected to your computer is
turned on and is connected to the outgoing phone line.
• Make sure the modem you are using with your Acer s10
has an on-off switch. Your Acer s10 cannot “wake up” a
modem that has an auto-off feature.
• Make sure the modem is connected properly to your
computer and is connected to the incoming phone line.
On a Windows computer, check the following:
• Make sure Modem is checked in the HotSync Manager
menu.
• Confirm that the Setup String in the Setup dialog box
configures your modem correctly. You may need to select
a different Modem Type or enter a custom Setup String.
Most modems have a Setup String that causes them to
send initial connection sounds to a speaker. You can use
these sounds to check the modem connection.
• Confirm that the Speed setting in the Setup dialog box
works for your modem. If you have problems using the As
Fast As Possible option or a specific speed, try using a
slower speed.
• Make sure you are not running another program, such as
WinFax, CompuServe or America Online that uses the
serial port you selected in the Setup dialog box.
• Make sure your modem resets before you try again. (Turn
off your modem, wait a minute, then turn it back on.)
I cannnot perform an IR HotSync
operation.
• On a Windows computer, be sure the HotSync Manager is
running and the Serial Port for local operations is set to
the simulated port for infrared communication. See "IR
HotSync operations" on page 258 for details.
• On your Acer s10 , be sure the HotSync application is set
to Local, with the option IR to PC/Handheld.
• Be sure the IR port of your Acer s10 is aligned directly
opposite to, and within a few inches of, the infrared
device of your computer.
• IR HotSync operations do not work after you receive a
low battery warning, check the battery power of your
Acer s10 . Recharge the unit.
My Acer s10 seems to freeze when I
place it near my computer.
Move your Acer s10 away from the computer’s infrared port.
When I press the HotSync button on the
cradle, nothing happens on Palm
Desktop software and my Acer s10
times out.
• Make a copy of your Palm folder. Uninstall, then reinstall
Palm Destkop software.
• Turn on your Acer s10 and tap the Applications icon .
Tap the HotSync icon , then tap Local.
Problem Solution