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13 Frequently Asked Questions
Recharging problems
304
Recharging problems
Password problems
Problem Solution
When I place my Acer s10 in the cradle,
the LED indicator does not go on.
• Confirm that your Acer s10 is well seated in the cradle.
• Confirm that your AC adapter is properly connected to
the back of the cradle’s power jack.
• Confirm that your AC adapter is plugged into an AC
outlet that has power.
Problem Solution
I forgot the password, and my Acer s10
is not locked.
First, use the password hint to try and remember the password. If
this does not help, or if you do not have a password hint, you can
use Security to delete the password, but Acer s10 deletes all
entries marked as private. However, if you perform a HotSync
operation before you delete the password, the HotSync process
backs up all entries, whether or not they are marked private.
Then, you can follow these steps to restore your private entries:
1 Use the Palm Desktop software and the cradle or infrared
communication to synchronize your data.
2 Tap Forgotten Password in Security to remove the
password and delete all private records.
3 Perform a HotSync operation to synchronize your data
and restore the private records by transferring them from
your computer to your Acer s10.
I forgot the password and my Acer s10 is
locked.
First, use the password hint to try and remember the password. If
this does not help, or if you do not have a password hint, you must
perform a hard reset to continue using your Acer s10. See
"Performing a hard reset" on page vii for instructions.