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13 Frequently Asked Questions
HotSync problems
300
HotSync problems
I am having problems listing memos the
way I want to see them.
• If you cannot manually arrange the order of the memos
in the list screen, check the Memo Preferences setting.
Make sure that Sort by is set to Manual.
• If you choose to view your memos alphabetically on Palm
Desktop software and then perform a HotSync operation,
the memos on your Acer s10 still appear in the order
defined in the Memo Preferences setting. In other words,
the sort settings you use with Palm Desktop software are
not transferred to your Acer s10 .
I created an event in Date Book, but it
doesn’t appear in the Week View.
In the Week View, you cannot select overlapping events that have
the same start time. If you have two or more events with the same
start time, choose the Day View to see the overlapping events.
I entered the euro symbol, but after a
HotSync operation it doesn’t appear in
my Palm Desktop software.
You must have fonts that include the euro symbol on your
computer. Check this web site for additional information:
http://
www.microsoft.com/windows/euro.asp/.
Problem Solution
Problem Solution
I cannot do a HotSync operation; what
should I check to make sure I am doing
it correctly?
• Make sure the cradle/cable is connected securely.
On a Windows computer, try these steps:
• Check the Windows system tray to make sure the HotSync
Manager is running (i.e., the HotSync Manager icon is
visible in the bottom right corner of the Windows system
tray). If it is not, open Palm Desktop software.
• Make sure you selected Local USB or Local Serial, as
appropriate, from the HotSync Manager menu.
• If you are using the optional Serial sync cable , make sure
you selected the correct serial port on the Local tab in the
Setup dialog. It should be set to the port where you
connected the Serial sync cable.
I did a HotSync operation, but one of
my applications did not synchronize.
On a Windows computer, click the HotSync Manager icon and
choose Custom. Check that the correct conduit is active.
I am using Microsoft Outlook as my PIM,
but I cannot do a HotSync operation.
• Click the HotSync Manager icon and choose Custom.
Check that the correct conduit is active.
• Check that Intellisync Lite (conduit for Microsoft Outlook)
is installed and properly configured. If it is not, use the
Acer s10 Installation CD to install and configure Intellisync
Lite in your computer. Refer to "Using your Acer s10 with
another personal information manager" on page 14.