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13 Frequently Asked Questions
Software installation problems
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13 Frequently Asked
Questions
If you encounter a problem with your Acer s10, do not call Technical Support until you
have reviewed the following list of frequently asked questions, and you have also
reviewed the following:
• The README file located in the folder where you installed the Palm Desktop
software on your Windows computer
• The Helpnote folder located in the folder where you installed the Palm
Desktop software on your Windows computer
• The Palm Desktop online Help
• The most recent Acer s10 help on your regional Acer web site
If you are still having problems, contact your local dealer or distributor. You may also
access the Acer web site at http://www.acer.com/
for information on how and where
to contact the service centers available in your area.
NOTE: Thousands of third-party add-on applications have been written for the Palm OS
handhelds. Unfortunately, we are not able to support such a large number of third-party
applications. If you are having a problem with a third-party application, please contact the
developer or publisher of that software.
Software installation problems
Problem Solution
I cannot install the Palm Desktop
software on my Windows computer.
Try the following:
1 Disable any virus scanning software on your computer.
2 Press Ctrl-Alt-Delete and end all tasks except Systray and
Explorer.
NOTE: If a dialog box with buttons appears instead of a list of tasks,
click the Task List button and then end all tasks except Systray and
Explorer.
3 Make sure your computer has at least 30 MB of disk space
available.
4 Delete all temporary files.
5 Run ScanDisk on your computer.
6 Reinstall Palm Desktop software.