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13 Frequently Asked Questions
HotSync problems
301
I cannot launch the HotSync Manager. • If you are using the optional Serial sync cable, or if you
are performing a HotSync operation using a modem,
make sure you are not running another program, such as
America Online, CompuServe, or WinFax, that uses the
serial port you selected in the Setup dialog box.
• Backup the Palm Desktop software, uninstall it, then
reinstall it.
I tried to do a local HotSync operation,
but it did not complete successfully.
• Make sure your Acer s10 is properly seated in the cradle.
• Check the connection between the cradle and the USB (or
serial port, if you are using the optional Serial sync cable)
on your computer.
• Make sure the user name you selected in Palm Desktop
software matches the user name assigned to your
Acer s10 .
• Make sure the date on your computer matches the date
on your Acer s10 .
• Read the HotSync Log for the user account for which you
are peforming a HotSync operation.
On a Windows computer, try each step in turn:
• Make sure HotSync Manager is running. If it is running,
close it, and restart it.
• Make sure you selected Local USB or Local Serial, as
appropriate, from the HotSync Manager menu.
• If you are using a Serial sync cable, make sure you
selected the correct serial port on the Local tab in the
Setup dialog. It should be set to the port where you
connected the Serial sync cable.
• If you are using a Serial sync cable, try a lower baud rate
setting on the Local tab in the Setup dialog.
• If you are using a Serial sync cable, make sure you are not
running a program, such as America Online, CompuServe,
or WinFax, that uses the serial port you selected in the
Setup dialog box.
Problem Solution