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Program 09 – Built-in Auto Attendant Prompt / Station Assignments
Strata DK Programming 5/99 3-23
System & Station
Program 09 – Built-in Auto Attendant Prompt / Station
Assignments
Processor Type:
DK14, DK40i, All RCTUs
Program Type:
System and ACD
Initialized Default:
Blank
Program 09 Overview
Program 09 tells the system where to direct calls after incoming Auto Attendant callers dial a
digit(s) in response to the menu of dialing prompts offered by one of the Auto Attendant’s digital
announcers.
The exact dialing prompts along with their associated station numbers, [PDNs], [PhDNs],
Distributed Hunt [DN] and ACD group numbers are assigned with this program. The actual
announcements that are delivered to callers are recorded on customer-supplied digital announcers.
The dialing prompts can either be all one-digit or all two-digits (or numbers of 1~4 digits).
One digit dialing prompts can be used, but they cannot conflict with the first digit of the [PDN] in
Program 04 or the [PhDN] and DH [DN] in Program *04.
Two-digit dialing prompts are only used when it is necessary to stop the announcement to prevent
errors in digit translation or when single-digit prompts conflict with [PDN], [PhDN], and DH [DN]
numbering plans. Digit Translation errors occur sometimes when line transmission is low or the
announcement voice frequencies are the same as a DTMF digit and the system RRCS, K4RCU3,
K5RCU, K5RCU2, or QSTU3 circuit will not dial or misdials.
The first digit of the two-digit prompts cannot conflict with [PDNs] in Program 04 or [PhDNs] and
DH [DNs] in Program *04.
Dialed Digit (Menu Prompts) Station Number [PDN] Department, Division, Etc.
0
1
2
3
4
5
6
7
8
9
SELECT = Prompt
Press prompt number offered
to caller. First or second digit.
AUTO ATT DIAL = (1~4 digits)
Enter the station numbers, [PDNs], [PhDNs], DH
[DNs], or #4 plus the ACD Group No. which will
receive Auto Attendant calls. Could be
if
establishing the first digit.
Press LED Button 01 to delete data.