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Automatic Call Distribution
Program 14-71 – Queue Size for Alarm, Immediate Assignments
Strata DK Programming 5/99 6-31
Automatic Call Distribution
Program 14-71 – Queue Size for Alarm, Immediate
Assignments
Initialized Default:
Queue Size = 010
Program 14-71 Overview
The system causes the Supervisor 5 HVHW4XHXH$ODUP button to flash and the Supervisor
telephone sounds immediately a one second ON, one-half OFF beeping alarm when the number of
calls in the ACD queue exceeds the number set in this program. Program 14-8 DATA must be set
to “1” if using this option (see Program 14-8 for more information).
Processor
ACD Group
Numbers
Queue Size
RCTUBA/BB 01~08 001~048
RCTUC/D 01~16 001~144
RCTUE/F 01~16 001~200
ACD Group Number Queue Size
DATA = Queue SizeSELECT = 71
SELECT = ACD Group Number