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Automatic Call Distribution
Program 39 – Flexible Button Assignments for ACD Telephones
Strata DK Programming 5/99 6-39
Automatic Call Distribution
Program
[PDN] in
Program 39
X
This is the [PDN] of the Supervisor telephone.
Supervisor telephones do not require a unique
[PhDN] like Agent telephones.
Toshiba recommends programming more than one
[PDN] onto Supervisor telephones to enable Agent
Help (assistance) calls to ring busy Supervisor
telephones.
Also program Agents with Busy Station Transfer and
Supervisors with Busy Station Ring (see Program 35
BST and BSR).
Speed Dial Codes
Speed Dial
Code
Program on
Agent
Telephone
Program on
Supervisor
Telephone
Notes
RCTUBA/BB, C/D
(station)
~
XX
All of the above ACD Features can be programmed
onto
SD buttons or onto speed dial codes. This table
shows the range of Station and System Speed Dial
Codes by processor.
RCTUBA/BB, C/D
(system)
~
XX
RCTUE/F (station)
~
XX
RCTUE/F (system)
~
XX
ACD Feature Button
Designation
Feature Code
Program
on Agent
Telephone
Program on
Supervisor
Telephone
Notes