Filter
Top Products
Automatic Call Distribution
Program 39 – Flexible Button Assignments for ACD Telephones
Strata DK Programming 5/99 6-37
Automatic Call Distribution
Program 39 – Flexible Button Assignments for ACD
Telephones
Initialized Default:
Logical port number = physical port number
Program 90, 91-1, or 91-9 initializes Program 02
Toshiba highly recommends that you enter the button keystrip names exactly as shown in the left
column, since these button names are used in the ACD Agent and Supervisor Guides.
Processor [PDN] Port Range [PhDN] Port Range
RCTUBA/BB 000~079 500~079
RCTUC/D 000~239 500~739
RCTUE/F 000~255 500~835
ACD Feature Button
Designation
Feature Code
Program
on Agent
Telephone
Program on
Supervisor
Telephone
Notes
(Agent)
X
Used by Agents to Log In/Out.
[PhDN] + Log In/Out + ZZZZ
(ZZZZ = Agent ID code)
(Supervisor)
X
Used by Supervisor to Log In/Out
Log In/Out + YYYY
(YYYY = Agent ID code)
Program
[PhDN] in
Program 39
X
Each Agent telephone must have a unique, single-
appearing [PhDN] button to receive and originate
ACD calls.
When the Agent logs into an ACD Group from any
single-appearing [PhDN], that [PhDN] is the active
on the Agent telephone.
(Supervisor telephones do not require a unique
[PhDN] button unless the Supervisor telephone will
be used as an Agent telephone periodically.)
X
Enables the Agent to peg an ACD call with an
account number that will be sent to a SMIS personal
computer and/or SMDR device.
XX
Provides ACD call pickup within the Group. The
Agent must be logged into the same Group in order
to pick up the ACD call. The Pickup call is considered
an ACD call on the MIS status report.
X
Turns the Agent’s availability off and on. While in this
mode, the Agent does not receive any new incoming
ACD calls.
CODE =
Enter the appropriate feature code. See the
Feature Code Table below.
SELECT = Port Number or Range.
To add a port range, enter
XXX
XXX (low port
high port)
Press Button/LED to be defined.