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Automatic Call Distribution
Program 18 – Agent Names for SMIS/MIS Assignments
6-16 Strata DK Programming 5/99
➤ To erase data
➤ Press LED button 01.
Numeric Mode
0 to 9 are treated as numerals.
Note Dial pad starts out in Numeric Mode. Press button to switch to Alpha Mode.
Figure 6-1 Alpha Mode
0
1 2 3
4 5 6
7 8 9
Moves cursor to
right, and starts
special character
entry when in
the Alpha Mode.
Moves cursor
to left.
Changes from
Numeric to
Alpha Mode
and vice versa.
Scrolls alpha and
special characters.
Alpha Entry (Example): Special Character Entry:
A
B
C
“Q”
“Z”
“:”
“–”
“+”
“/”
Alpha
Character
Entry
Sequence
Special
Character
Entry
Sequence
QZ ABC DEF
GHI JKL MNO
PRS TUV WXY
Cursor
Left
Scroll Mode
1936