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System & Station
Program *51 – Station Memory Allocation
Strata DK Programming 5/99 3-129
System & Station
Program *51 Overview
Use this program to allocate “Abandon-Call-Memory” when any LCD telephone must store
abandon call information for Caller ID, Ground/Loop start line and/or ANI, DID/Tie lines.
On direct incoming calls that ring on more than one telephone, the Caller ID, Ground/Loop start,
line must also be assigned to the designated abandon call storage LCD telephone in Program 52.
If a CO line only direct-rings one telephone, that telephone will store the abandoned call
information automatically without being assigned in Program 52; however, Program 51 is still
required.
The IDL memory allocation displays on the program telephone’s LCD, indicating the total number
of telephone numbers that can be stored at the designated port(s). These numbers are reduced
accordingly each time memory is allocated to a station.
On direct incoming calls, the ANI abandon call information is stored in the “Abandon-Call-
Memory” of the [PDN] owner or [PhDN] owner LCD telephone - depending on which [DN] rings
when the call is received. Do not assign ANI/DNIS lines in Program 52.
Abandoned “Call-forwarded” calls will store Caller ID and/or ANI information in the “Abandon-
Call-Memory” of the “first-call-forwarded-from-station”. The “first-call-forwarded-from-station”
does not have to be assigned as the owner of the CO line in program 52 or as the owner of the
[PhDN] in Program 33, but it must be assigned memory in this program.
Distributed Hunt Queue or DISA line, Abandoned Calls store ANI/Caller ID data in the Program
52 CO line owner station.
If a Caller ID CO line is programmed to direct ring more than one station (81~89) a station logical
port must be assigned as owner of the ground and/or loop start Caller ID line (in Program 52) to
be able to store Caller ID numbers on abandoned or unanswered calls on Direct Incoming calls.
If a Caller ID CO line is programmed (81~89) to ring only one station, that station will store Caller
ID abandoned call information regardless of Program 52 data - the station must have storing
memory assigned in Program 51. ANI abandoned call numbers will be stored in the telephone
memory of the called Primary Directory Number [PDN] owner telephone or the called Phantom
Directory Number [PhDN] owner telephone.
Transferred Caller ID and/or ANI line abandoned call numbers will be stored in the “transferred-
to” telephone memory if that telephone is assigned memory in this program. (see Program 52).
Call forwarded Caller ID and/or ANI line abandoned call numbers will be stored in the [PDN] or
[PhDN] owner telephone memory if that telephone is assigned memory in this program.
ACD calls that are abandoned while the call is in queue or calls abandoned while connected to an
Auto Attendant or VM device will register on the SMDR report as a call answered by the ACD
announcement [DN], Auto Attendant [DN], or Voice Mail [DN].