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Automatic Call Distribution
Program 14-3 – Announcement/Music Port and Queue Pattern
6-20 Strata DK Programming 5/99
Program 14-3 – Announcement/Music Port and Queue
Pattern
Initialized Default:
all blanks
Program 14-3 Overview
This program is used to make announcement/music port and queue pattern assignments. All
announcement devices (digital announcers) must connect to standard telephone ports (RSTU,
RSTU2, RDSU/RSTS, PSTU, PESU).
The music source can be the MOH source connected to the RCTU RCA jack, another source
connected to a standard telephone port or an electronic telephone port (voice pair).
Processor ACD Group Numbers Port Numbers
RCTUBA/BB 01~08 000~079
RCTUC/D 01~16 000~239
RCTUE/F 01~16 000~335
Code 1 Enter the RSTU or RSTU2 (or equivalent) port number of the first announcement.
Code 2
Enter the RSTU or RSTU2 (or equivalent) port number of the second announcement if queue pattern has three announcements.
(Enter Code 2 assignment only if there are three announcements. Skip to Code 3 if only two announcements are used for the ACD
Group queue.
Code 3
Enter the second announcement port for two-announcement queue patterns or enter the third announcement port for three-
announcement queue patterns.
Code 4 Enter the RSTU, RSTU2 or PEKU Music Source port number or enter 999 if the music source is a Music-on-Hold (MOH) source.
Code 5 Enter the announcement number (1~3) of the first announcement that should repeat to calls in queue.
ACD Group
Number
Code 1
Announcement
1 Port
Code 2
Announcement
2 Port
Code 3
Announcement
2 or 3 Port
Code 4
Music Source Port
Code 5
Repeat
Announcement
Number
DATA = Port number of Music or Announcement
Source
Enter blanks with Button/LED 01.
SELECT = 3
Code (1~5)
ACD Group Number