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Automatic Call Distribution
Program *09 – ACD Group DID Line Digit Assignments
Strata DK Programming 5/99 6-5
Automatic Call Distribution
Program *09 – ACD Group DID Line Digit Assignments
Initialized Default:
See table below
Program *09 Overview
Program *09 assigns DID/Tie line incoming digits to a particular ACD Group and assigns DID
digits to station ports (only if Program 71 is not used).
Related Programs
Program 04 assigns Tie line digits to station ports. (See Programs *09 and 04 in the
Strata DK
Programming Manual.
)
Refer to Program 17, LED 05-for DID and Tie line options. Use Program *09 if Program 71 DID/
Tie/DNIS/ANI line call routing is not being used.
If the digits assigned to the group are sent to the Strata DK System on any incoming DID or Tie
line call, the call is directed to the assigned ACD Group (see Program 14-0 to assign ground and
loop start lines to an ACD Group).
Note If DID/Tie/DNIS/ANI lines use Program 71 (DNIS assignments) instead of Program *09
to route callers to ACD Groups, turn on LED 05 in Program 17 for each of the appropriate
DID/Tie/DNIS/ANI lines. If the line receives ANI but not DNIS, turn LED 05 OFF and 07
and 08 ON in Program 17. Use Program 71 (0~3) to make the appropriate digit and
routing assignments. Refer to Programs 17 and 71.
Processor
ACD Group
Port Numbers
Default DID/Tie
Line Digits
RCTUBA/BB 090~097 290~297
RCTUC/D 250~265 450~465
RCTUE/F 345~360 870~885
ACD Group
Number
ACD Group Port
Number
DID/Tie Line Digits
Assigned (1~4 Digits)
DID/Tie line digits assigned to ACD Group Port
Number (1~4 digits)
ACD Group Port Number (3 digits)