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Automatic Call Distribution
Program 14-5 – Overflow Point and Ring No Answer Routing Destination
6-28 Strata DK Programming 5/99
♦ Assign Announcement 3 to any vacant PDKU or PEKU port (Program 14-33). XX = ACD
Group number, DATA = Vacant Port Number ZZZ.
♦ Assign music in Program 14-34.
Notes
In both Cases 1 and 2 above:
♦ The vacant port is a digital or electronic telephone port. It must not be connected to a
telephone when assigned as an announcement port in Program 14-3. A station PCB does not
have to be installed for the vacant announcement port.
♦ Set overflow point to “0” and the destination to the desired Ring No Answer port XXX
(Program 14-5XX-0-XXX).
♦ Set overall queue overflow time (Program 11-1) and the overall queue overflow destination
(Program 14-4XX-YYY) as appropriate for overflow or no-overflow.