Filter
Top Products
Automatic Call Distribution
Program 14-4 – Queue Time Out Overflow Destination
Strata DK Programming 5/99 6-23
Automatic Call Distribution
Program 14-4 – Queue Time Out Overflow Destination
Initialized Default:
Port 000
Program 14-4 Overview
This program sets the overflow point destination for CO line calls that are in an ACD queue for
longer than the queue time set in Program 11-1. Calls only overflow when the overflow destination
is idle or when it becomes idle if the overflow destination is a [PDN], [PhDN], Distributed Hunt
[DH] Group, port or another ACD Group (see Flowchart 6-3 on Page 6-43).
If the overflow destination is an ACD Group or a station port [DN] and it is busy, the call remains
in queue.
Processor
ACD Group
Numbers
[PDN] Port
Range
[PhDN] Port
Range
DATA Queue Timeout Overflow Destination
RCTUBA/BB 01~08 000~079 500~079
See [PDN] Port
Range
Station or Attendant Console (See [PDN] Port Range)
RCTUC/D 01~16 000~239 500~739 301~316 ACD Group (RCTUBA/BB, RCTUC/D)
RCTUE/F 01~16 000~335 500~835 401~416 ACD Group (RCTUE/F)
320 (RCTUBA/
RCTUBB,
RCTUC/D)
420 (RCTUE/F)
Auto Attendant (DK Built-in)
321 (RCTUBA/
RCTUBB,
RCTUC/D)
421 (RCTUE/F)
Normal CO line; Ring assignments not including delayed
ringing assignments
See [PhDN] Port
Range
[PhDN] Program
*04 Port Number
900~915 Distributed Hunt Group Program *04 Port Number
ACD Group Number Overall Queue Time Out Destination
SELECT = 4
SELECT = ACD Group Number
DATA = Queue Timeout Overflow Destination