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Automatic Call Distribution
Program 14-1 – ACD Agent Identification Code Assignments
Strata DK Programming 5/99 6-13
Automatic Call Distribution
Program 14-1 – ACD Agent Identification Code
Assignments
Initialized Default:
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Use the Record Sheet that follows Program 18.
Program 14-1 Overview
This program assigns Agent Identification (ID) codes to each ACD Group. To receive an ACD call
from a specific ACD line group, the Agent must log in to the ACD Group by dialing the ID code
(four digits) assigned in this program.
Note A telephone can be logged in as either an Agent or Supervisor telephone in any ACD
Group, but it cannot be logged in as an Agent and a Supervisor simultaneously. Agents can
only log in to one ACD Group at a time. See Program 14-2 for more information.
DATA = Agent ID Log in Code (0000~9999)
DATA = ACD Group Number
SELECT = 1
SELECT = Agent ID Number (000~255)