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Automatic Call Distribution
Program *14-1 – Auto Answer with Zip Tone Assigned to Agent ID
6-14 Strata DK Programming 5/99
Program *14-1 – Auto Answer with Zip Tone Assigned
to Agent ID
Initialized Default:
Group Number = 01. Agent ID Code = blank. DATA 0 = No Auto Answer.
Use the Record Sheet that follows Program 18.
Program *14-1 Overview
This program assigns Auto Answer to Agent telephones. When Auto Answer is enabled, the
telephone generates a zip tone (one-half second burst of dial tone) into the handset and the Agent
can automatically answer ACD calls.
If the Agent telephone is off-hook, the headset receiver or if on-hook, the telephone speaker
receives zip tone when an ACD call is sent to the Agent. Auto Answer applies to direct and
transferred ACD calls, but not to incoming PBX calls to the Agent
$&'&DOO [PhDN] button.
DATA =
0 = No Auto Answer
1 = Auto Answer
SELECT = 1
SELECT = Agent ID Number
(000~255)
Press
# for single port entry.