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Automatic Call Distribution
Program *14-2 – DID, Tie, DNIS, ANI Line After Shift/Overflow Substitution Destinations
6-18 Strata DK Programming 5/99
Program *14-2 – DID, Tie, DNIS, ANI Line After Shift/
Overflow Substitution Destinations
Initialized Default:
Port 000
Program *14-2 Overview
Assigns a Normal Ringing or AA substitute destination for DID and/or Tie lines.
If an ACD Group is assigned to overflow (in Program 14-4 or 14-5) or route after shift service
(Program 14-6) to the DK built-in AA or to Normal Ringing assignments (code 320 or 321), these
assignments only apply to loop/ground start CO line calls. DID/Tie/DNIS/ANI line calls are
directed to the port assigned in this Program (*14-2).
This is because only loop and ground start CO lines (not Tie or DID lines) can be routed to DK AA
and/or Normal Ringing assignments.
Processor ACD Group Numbers
RCTUBA/BB 01~08
RCTUC/D 01~16
RCTUE/F 01~16
RCTUBA/BB RCTUC/D RCTUE/F DID/Tie/DNIS/ANI Overflow Substitution Destination
000~079 000~239 000~335 Station or Attendant Console [PDN] Program 04 Port Number
500~579 500~739 500~835 [PhDN] Program
*04 Port Number
900~915 900~915 900~915 Distributed Hunt Group Program
*
04 Port Number
ACD Group Number Destination
DATA =
DID/Tie/DNIS/ANI Overflow Substitution
SELECT = 2
SELECT = ACD Group Number