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Automatic Call Distribution
Program 14-72 – Queue Size for Alarm 1
6-32 Strata DK Programming 5/99
Program 14-72 – Queue Size for Alarm 1
Initialized Default:
Queue Size = 010
Program 14-72 Overview
The system causes the Supervisor 5 HVHW4XHXH$ODUP button to flash and the Supervisor
telephone to sound a one second ON, one second OFF beeping alarm when the number of calls in
the ACD queue exceeds the number of calls set in this program for a time duration set in Program
11-6.
Program 14-8 DATA must be set to “2” if using this option (see Program 11-6 and Program 14-8
for more information).
Processor
ACD Group
Numbers
Queue Size
RCTUBA/BB 01~08 001~048
RCTUC/D 01~16 001~144
RCTUE/F 01~16 001~200
ACD Group Number Queue Size
DATA = Queue SizeSELECT = 72
SELECT = ACD Group No.