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Program 25-1 – Built-in AA Incoming Call Overflow Time
3-62 Strata DK Programming 5/99
Programs 23 and 24 Overview
Programs 23 and 24 assign customer-supplied Auto Attendant announcement devices (digital
announcers) to standard telephone ports (QSTU2, KSTU2, RSTU, RSTU2, PSTU, PESU, RDSU/
RSTS). Use Program 23 to assign devices that deliver primary announcements, dialing options and
greetings heard when callers first call in; also, devices that deliver secondary announcements.
Use Program 24 to offer options to unanswered calls routed back to the Auto Attendant. Up to
eight devices can be connected to a system. See Primary and secondary announcements below:
Any combination is allowed within the maximum limitations. For example, three primary
announcements and one secondary announcement are allowed.
Ports assigned in Programs 23 and 24 should never be assigned with External Auto Attendant
voice mail options in other programs (30, 31, 81~89, etc.)
To allow the built-in Auto Attendant programs to function:
DK424: the RKYS (1, 2, 3, or 4) and RRCS must be installed on the RCTU PCB;
DK40i: the KKYS must be installed on the K5RCU;
DK14: the QKYS, and QRCU3 must be installed in the DK14 KSU.
Overflow stations and delay ring operation is assigned in Programs 81~89.
Program 25-1 – Built-in AA Incoming Call Overflow
Time
Processor Type:
DK14, DK40i, All RCTUs
Program Type:
System
Initialized Default:
20 seconds before overflow
Program 25-1 Overview
This program sets the time it takes an unanswered incoming Auto Attendant call to overflow to a
preassigned station(s). The time can be anywhere from 12 to 24 seconds—the default is 20
seconds. The overflow station or group of stations is assigned in Programs 81~89.
This overflow time applies to the overflow of incoming Auto Attendant calls to normal CO line
ringing if either a primary announcement device or K5RCU, K5RCU2, K4RCU3/RRCS (DTMF)
circuit is not available.
Note Auto Attendant will not answer when all of the RRCS, K5RCU, K5RCU2, K4RCU3 or
QRCU2 circuits or primary announcements are busy.
Processor Type
Primary
Announcements
Secondary
Announcements
Processor Type
Primary
Announcements
Secondary
Announcements
DK14 1 1 RCTUBA/BB 4 4
DK40i 4 4 RCTUC/D 4 4
RCTUA, RCTUB 4 4 RCTUE/F 4 4
SELECT = 1 AATT TIME = Seconds before overflowing
Enter the number of seconds, 12~24.