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Automatic Call Distribution
Program 14-0 – Loop/Ground Start Line Direct to ACD Group Assignments
6-12 Strata DK Programming 5/99
Program 14-0 – Loop/Ground Start Line Direct to ACD
Group Assignments
Initialized Default:
No CO lines assigned to direct ring to ACD Groups (all LEDS OFF)
Program 14-0 Overview
Assigns ground and loop start CO lines to directly ring a designated ACD Group. CO lines that are
assigned to an ACD Group should also be assigned as a line group in Program 16. A CO line can
only be assigned to one ACD Group.
Important! Agent telephones that should receive calls from lines assigned to an ACD Group,
should not be assigned a
3RROHG /LQH*US button or individual CO /LQH buttons
(Program 39) for lines that are in the ACD Group.
ACD line calls ring Agent
$&'&DOO buttons [PhDNs] and ACD calls that overflow ring the
overflow destination telephone [DN] buttons or CO
/LQH/3RROHG/LQH*US button.
See Programs *09, 17 (LED 05) and 71-1 for DID/Tie/DNIS/ANI line digit to ACD Group
assignments. Also see Program 11 (Code 1~9)—ACD Timing Assignments.)
Note Program assignment 78-61~63 overrides Program 14-0 CO line assignments.
Processor
ACD Group
Number
CO Line Range
RCTUBA/BB 01~08 001~048
RCTUC/D 01~16 001~144
RCTUE/F 01~16 001~200
ACD Group
Number
ACD CO Line Assignments
(Write in CO lines assigned to direct ring each ACD Group on incoming calls.)
Light Button/LEDs of CO lines that should be
assigned to the ACD Group.
SELECT = 0
ACD Group Number
Press
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