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Automatic Call Distribution
Program 11 – ACD Timing Assignments
Strata DK Programming 5/99 6-11
Automatic Call Distribution
Code 9: Call Disconnect Timer
Defines the maximum time an ACD call can remain in queue (ranges from 01~60 minutes). This
timer should be used when using loop start, Tie, or DID, DNIS, ANI on ACD lines. This prevents
CO lines from being connected to an ACD queue for an indefinite period of time after the outside
caller hangs up and the CO line does not provide the Calling Party Control (CPC or AR)
disconnect signal. This timer only disconnects calls in queue; it does not disconnect calls that are
answered by Agent telephones or other telephones/devices. If 00 data is entered, the disconnect
feature is disabled.
The disconnect feature is always disabled for ground start CO lines (see Flowchart 6-2 on Page
6-42, later in this chapter).
Note 255 sec. is 4 minutes and 15 seconds.