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Automatic Call Distribution
Program 15 – Ground/Loop/Tie/DID Line Options
6-36 Strata DK Programming 5/99
Program 15 – Ground/Loop/Tie/DID Line Options
If loop start lines are routed to ACD Groups, set each line to automatically release when the CO
sends the AR signal after the outside party hangs up. Use Program 15 Code 1 and Code 3 to set
auto release detection for each CO line.
See 3-44 for the programming record sheet.
Program 17 – DID/Tie Line Options
If DID/Tie lines must be routed to ACD Groups, use Program 17 to set the appropriate options for
each DID/Tie line.
See 3-50 for the programming record sheet.
Program 35 – Station Class of Service
To allow Agent Help (assistance) calls to busy Supervisor telephones, enable Busy-Station-
Transfer (LED 20-ON) on Agent telephones and Busy-Station-Ring (LED 19-ON) on Supervisor
telephones. Supervisor telephones should have more than one [PDN] (Program 39) to receive
Agent Help calls when the Supervisor telephone is busy.
See 3-97 for the programming record sheets.
Program 71 – DID/Tie/DNIS/ANI Lines
If DID/Tie/DNIS/ANI lines route to ACD Groups and provide DNIS line features (such as the
DNIS name, night/day routing, etc.), use Program 71 to assign the DID/Tie/DNIS digits or ANI
lines to route the appropriate ACD Group (see Program 17, LED 05).
Also see “Program 17 – DID/Tie Line Options” on Page 3-50.