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System & Station
Program *52 – Caller ID/ANI Abandoned Call Number Station Owner Assignments
Strata DK Programming 5/99 3-131
System & Station
Program *52 Overview
Use this program for any LCD telephone that must store abandon call information for Caller ID,
Ground/Loop start lines and/or ANI, DID/Tie lines must be allocated “Abandon-Call-Memory”
LCD telephones can be allocated memory to save up to 100 numbers in 10 number increments (see
IDL totals).
When Caller ID and ANI lines ring into the Strata DK system and the caller hangs-up before the
call is answered, the call is considered abandoned. In this case, the Caller ID and ANI information
received can be stored at a designated LCD telephone. When a Caller ID line rings at more than
one telephone (Program 81-89), the LCD telephone that should store the Caller ID information for
that line must be programmed as the owner of that Caller ID line using this program.
When a Caller ID line rings only one LCD telephone (Program 81-89), the abandoned call Caller
ID information will be stored at that LCD telephone regardless of the Program *52 assignment.
The number of abandoned calls the station can store is set in Program *51.
An LCD telephone can be assigned as owner of any number of Caller ID lines. A Caller ID line
can only be assigned to one owner LCD telephone.
If a Caller ID CO line or ANI Tie/DID line is answered by the, Distributed Hunt group queue, or
DISA line, and if this call is abandoned before it is routed to and rings a station, the Caller ID or
ANI data will be stored in the abandoned call memory of the station owner assigned to the Caller
ID or ANI line assigned in this program.
Notes
● Abandoned “call-forwarded” calls will store Caller ID information in the “Abandon-Call-
Memory” of the “first-call-forwarded-from-station”. The “first-call-forwarded-from-station”
does not have to be assigned to the CO line in this program. To store abandon call information
for CO lines, the station must also be allocated “Abandon Call Memory” in Program *51.
● If a Caller ID CO line is answered by the Strata DK Distributed Hunt Group Queue or DISA
line, and if this call is abandoned before it is routed to and rings a station, the Caller ID data is
stored in the abandon call memory of the station owner assigned to the Caller ID line assigned
in this program.
● Tie/DID ANI lines store abandoned call ANI numbers on the Primary and/or Phantom
Directory Number owner telephones if they are allocated memory in Program *51. Tie/DID
ANI line calls that are abandoned while Distributed Hunt Group queue will store ANI
information on the station owner assigned in this program.
● ACD or Auto Attendant calls that are abandoned while the call is in queue or calls abandoned
while connected to an Auto Attendant or VM device will register on the SMDR report as a call
answered by the ACD announcement [DN], Auto Attendant [DN], or Voice Mail [DN].