Filter
Top Products
Automatic Call Distribution
Program 11 – ACD Timing Assignments
6-8 Strata DK Programming 5/99
Program 11 – ACD Timing Assignments
Initialized Default:
See table below
Processor ACD Group Numbers
RCTUBA/BB 01~08
RCTUC/D 01~16
RCTUE/F 01~16
Code Time Initialized Data Notes
1 0000~3600 sec. 0030 sec. 0000 = No Overflow
2 000~255 sec. 030 sec.
3 000~255 sec. 060 sec.
4 000~120 sec. 001 sec.
5 000~999 sec. 030 sec.
6 000~255 sec. 120 sec.
7 000~600 sec. 240 sec.
8 00~30 min. 01 min.
00 Disables Alarm
Guard Timer; blocks
Alarm Reset
9 00~60 min. 00 min. 00 Disables Timer
Code 1 Code 2 Code 3 Code 4 Code 5 Code 6 Code 7 Code 8 Code 9
ACD
Group
Number
Queue
Overflow
Timer
Ring Agent
Timer
Wrap-up
Timer
RBT before
Announce
Timer
Connect to
Music Timer
Call Waiting
Alarm
Timer 1
Call Waiting
Alarm
Timer 2
Alarm
Guard Timer
Disconnect
of ACD Call
Timer
1 2 3
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
DATA = Time (min. or sec.)Code (1~9)
ACD Group Number
Music Timer (1~3)
(used only with Code 5, skip this
entry for all other codes)