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Automatic Call Distribution
Program 14-3 – Announcement/Music Port and Queue Pattern
6-22 Strata DK Programming 5/99
Figure 6-2 ACD Queue Announcement and Music Patterns
Or
Or
QUEUE
PATTERN 1
Go back to repeat announcement 1
assigned in Code 5 above, no
overflow point OP0 in Program 14-5XX0.
Announcement 1
Code 1
Code 4
Music Source
Program 11-51
Timer
QUEUE
PATTERN 2
Announcement 1
Code 1
Announcement 2
Code 3
Program 11-51
Timer
Program 11-53
Timer
QUEUE
PATTERN 3
Announcement 1
Code 1
Announcement 2
Code 2
Program 11-51
Timer
Program 11-52
Timer
Program 11-53
Timer
Overflow point OP1
in (Program 14-5XX1).
Go back to repeat announcement 1 or 2
assigned in Code 5 above, no
overflow point OP0 in Program 14-5XX0.
Overflow point OP2
in (Program 14-5XX2).
Announcement 3
Code 3
Go back to repeat announcement 1, 2 or 3
assigned in Code 5 above, no
overflow point OP0 in Program 14-5XX0.
Overflow point OP3
in (Program 14-5XX3).
Code 4
Music Source
Code 4
Music Source
Code 4
Music Source
Code 4
Music Source
Code 4
Music Source
Or
1940
XX=ACD Group Number