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Advanced Troubleshooting and Repair
About this Chapter
This chapter provides advanced procedures to help you identify and
troubleshoot common problems involving the following:
• Network connectivity and performance
• IP Phone registration
• Audio quality
• IP trunking
Go through this chapter before calling Mitel Technical Support.
Note: The maintenance and troubleshooting of your LAN/WAN network
maintenance is the responsibility of your network provider. Mitel Product
Support can help you isolate minor network problems; for more complex
network problems, Mitel Product Support will escalate to Professional
Services to assist you (this is a billable service).
IMPORTANT: Please see “Contacting Mitel” on page 6 before
contacting Mitel Technical Support.