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Basic Troubleshooting and Repair
Internal callers occasionally
reach the Operator (or other
designated overflow point for the
voice mail port hunt group) when
calling the auto attendant.
All voice mail ports are busy. Try again later.
Outside callers occasionally
reach the Operator (or other
designated overflow point for the
voice mail port hunt group)
instead of the voice mail system.
All voice mail ports are busy. Try again later.
The voice mail system resets
itself at times.
The voice mail system has the ability to
automatically reset itself in the event of a
critical error. The SX-200 ICP also
automatically resets daily at 3:00 AM.
The message lights do not work. Verify that you have the proper access code
to turn the light on by dialing it from a phone
Note: The ONS/CLASS circuits in the
SX-200 ICP controller do not support
Message Waiting lights.
No message light exists on the
phone.
Set up message notification to ring the
extension number whenever messages are
received.
Prompt to “please leave a
message" heard when a a busy
or unanswered extension is
reached repeats.
Bilingual prompts enabled (System Option
121) but only one language installed. Install
the missing language. See “Installing
Software Using an External CompactFlash
Card (Optional Initial Install)” on page 35.
Table 56: Voice Mail Troubleshooting (continued)
Symptom/Trouble Corrective Action
(Page 2 of 2)