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SX-200 ICP MX Technician’s Handbook
The following table describes the set display for logged in ACD Agents with
the delivery of ANI/DNIS digits on the incoming trunks.
Table 22: ANI/DNIS for ACD Agents
COS 502 COS 613 COS 654
Path
Name
Ringing State
Talking
State
Enabled Enabled Disabled None ANI ANI
Enabled Disabled Disabled None DNIS ANI
Disabled Disabled Disabled None Path Number Trunk Name
Disabled Enabled Disabled None Path Number Trunk Name
Disabled Disabled Enabled None Path Number Path Number
Disabled Enabled Enabled None Path Number Path Number
Enabled Enabled Enabled None ANI Path Number
Enabled Disabled Enabled None DNIS Path Number
Enabled Enabled Disabled Yes Path Name ANI
Enabled Disabled Disabled Yes Path Name ANI
Disabled Disabled Disabled Yes Path Name Calling Trunk Name
Disabled Enabled Disabled Yes Path Name Calling Trunk Name
Disabled Disabled Enabled Yes Path Name Calling Path Name
Disabled Enabled Enabled Yes Path Name Calling Path Name
Enabled Enabled Enabled Yes Path Name Path Name
Enabled Disabled Enabled Yes Path Name Path Name