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Telos Zephyr Xstream Two-Way Radio User Manual

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USER’S MANUAL

Section 13: Deep Tech Information and Troubleshooting 287

Tryacalltoanotherlocalnumber.Havethefarendtrythistestaswell.

Trycallingyourself,bothusingboth“calltype–Zephyr”and“calltype–phone”.

Yourlinemaybeconfiguredforonlyvoice(CSV)oronlydata(CSD).

Ifyoucannotcompletethiscalltrydialingwitha9,8,7,or6beforethenu

mber.

SometimesISDNlinesaresetupasCentrexserviceevenifyoudidnotrequestthis.

NotetheCauseCodeorWordsdisplayedwhentheZephyrXstreamreleasesthe

line.SeeAppendix3.

Isyourlong‐distancecarrierOK?

Ifyoucansuccessfullycalll

ocally,butlong‐distancecallsdon’tgothrough,the

ZephyrXstreamusuallydisplaysFarenddisconnect,orNorouteavailableasthe

ISDN“Cause”phrase.

Youmaytryadifferentbydialingtheappropriate10XXXXXprefix(intheUSA&

Canadaonly).Somecodeswehavefoundtha

tareworthtryingare:

1010222(MCI)

1010288(AT&T)

1010333(Sprint)

Youwilldialasfollows(dialprefix,ifrequired)+10xxxxx+1+areacode+7digit

phonenumber.

IntheUSA,youcandeterminewhoyourlongdistancecarrierisbydialing

1+700+555+4141usingthePHONEcalltype.IfIn

tra‐LATAlongdistance

competitionhasreachedyourareayoucandetermineyourIntra‐LATAlongdistance

carrierbydialing1+areacode+700+4141.

WhatdoestheISDN“Cause”phrasesay?

Thisphrase,whichwillappearsontheISDNstatusscreenwheneverthelineis

released,comesdirectlyfromthete

lephonecompanyequipment,andcanbe

valuablefortroubleshooting.Generally,thesephrasesareself‐explanatory.Getting

themmeansyouareatleasttalkingtotheCentralOfficeequipment.Thereisafull

descriptionofthephrasesandtheirmeaninginAppendix3.

Condition: Intermittent ISDN Problems

Theseareamongthemostdifficultkindsofproblemstosolve.Res

tassured,however,thatwe

haveyettoloseone!

DoestheproblemoccuronalloftheISDNBRIcircuitsorjustasingleBRIcircuit?

IfyourZephyrXstreamworksfineonanothercircuit,thenitisunlikelyitisthecause

ofyourtroubles.

TelltheTelcothis,andgivethemthephonenumbersforthegood

line.

IftheproblemislimitedtoasingleBRIcircuit(i.e.both“lines”onthatBRIare

showingtheproblem)thentheproblemisprobablywiththatBRIcircuit.

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