Support User Manuals

Telos Zephyr Xstream Two-Way Radio User Manual

Open as PDF

of 381

USER’S MANUAL

Section 13: Deep Tech Information and Troubleshooting 273

13.5 Troubleshooting

Thefollowingsectionsdiscussvariousareaswhereyoumayencounterchallenges.Wehave

categorizedthissectionintologicalproblemareastomakeitaspainlessaspossible.Ofcourse,

youarealwayswelcometocontactoursupportteamifyougetstuck!



13.6 General Troubleshooting Techniques

Thinking about Problem Solving

Despitebestintentions,somethingcouldalwaysgowrong.Some

timestroubleshootingabalky

set‐upcanmakeeventhetoughestengineeraMaaloxandRogaineaddict.

Youcan'tfixanysystemwithouttherightworldview;azeitgeistofsuspiciontemperedbytrust

inthelawsofphysics,curiositydulledonlybythedeterminationtostayfocusedonasi

ngle

problem,andazealot'sregardforthescientificmethod.Perhapsthesearecharacteristicsofall

whosuccessfullypursuethetruth.Inaworldwherewearesurroundedbycomplexity,where

wedealdailywithequipmentandsystemsonlyhalf‐understood,itseemswisetofollow

understandingbyani

terativeloopoffocus,hypothesis,andexperiment.

Thenotionshereapplywhetheryouaresolvingproblemsatthesystemleveloratthe

componentlevel.Atthesystemlevel,theactionsyoumighttakewouldbeverydifferent–

checkingcables,tryingdifferentmenusettings–butthethinkingisthesame.

Toomanyti

mes,wefallinlovewithoursuppositions.Wearequicktoovertlyorsubconsciously

assumetheproblembeingchasedisduetolousydesign,thestupidphonecompany,orthe

manager’slatestmemo.

Armedwithahealthyskepticalattitude,thebasicphilosophyoftroubleshootinganysystemis

tofollowthe

sesteps:

• Observethebehaviortofindtheapparentproblem;

• Observecollateralbehaviortogainasmuchinformationaspossibleabout

theproblem;

• Rounduptheusualsuspects;

• Generateahypothesis;

• Generateanexperimenttotestthehypothesis;

• Fixtheproblem;

• Then,re

peat,ifnecessary,toattackadditionalproblems.

previous next