Filter
Top Products
B5 SYSTEM ADMINISTRATION—SERVICE SETTINGS
Installation Manual 233
Operator’s Parameters-Day Mode-Operator 2
Operator 2 receives operator-seeking calls when Operator 1 is busy or does not answer and
Operator 1’s parameters are set as follows:
• Busy Coverage Mode—No Answer Coverage
• No Answer Coverage Mode—Next Operator
To access the proper menu for Operator Parameters-Day Mode-Operator 2, follow
the menu path as shown:
System Administration Top Menu-1-4-1-2-1-2
Table B-13
Parameter Value Range
(Default)
Description/Function
Operator’s
Extension
1-5 digits
(None)
Specifies the extension number for Operator 2. Any valid
extension number can be assigned.
Operator’s
Mailbox No.
2-5 digits
(None)
Specifies the mailbox number for Operator 2. Callers to
Operator 2 are prompted to leave a message in this
mailbox depending upon how the Busy Coverage or No
Answer Coverage modes are set.
Busy Coverage
Mode
1. Hold
2. No Answer
Coverage
3. Call Waiting
4. Disconnect
Message
(Hold)
Specifies how to handle calls when the Operator 2
extension is busy.
1. Hold—Automatically places the caller on hold and the
Operator 2 extension is called again.
2. No Answer Coverage—Offers the option specified by
the No Answer Coverage Mode to the caller.
3. Call Waiting—Signals Operator 2 when another call
is waiting using the Call Waiting feature of the PBX.
4. Disconnect Message—Disconnects the call after
playing "Thank you for calling".