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5.4 AUTOMATED ATTENDANT PARAMETERS
128 Installation Manual
Operator’s
Extension
1-5 Digits
(0)
Specifies the extension number for Operator 1.
[Notes]
• The default setting (0) cannot be used with the
Message Waiting Notification—Lamp feature
and the Remote Call Forwarding Set feature.
When using these features, you must assign the
extension number that is included in the
Extension Numbering Plan.
• The extension number must not be assigned
anywhere else (in particular, the extension must
not have a mailbox). Otherwise, you will get an
error message.
Operator’s
Mailbox No.
2-5 Digits
(998)
Callers to Operator 1 are prompted to leave a
message in this mailbox depending upon how the
Busy Coverage or No Answer Coverage modes are
set.
Operator No
Answer Time
10-60 s
(30)
When a call to Operator 1, 2, or 3 is not answered
within the time set, the VPS will offer other options
as defined by the "No Answer Coverage Mode".
[Notes]
• This timer applies to Operator 1, 2, and 3.
• If more than 1 operator is assigned, we
recommend to reduce the time on the "Operator
No Answer Time" to 15 s.
Busy
Coverage
Mode
1. Hold
2. No Answer Coverage
3. Call Waiting
4. Disconnect Message
(Hold)
Specifies how to handle calls when the Operator 1
extension is busy.
1. Hold—Automatically places the caller on hold
and the Operator 1 extension is called again.
2. No Answer Coverage—Offers the option
specified by the No Answer Coverage Mode to
the caller.
3. Call Waiting—Signals the Operator 1 when
another call is waiting using the Call Waiting
feature of the PBX.
4. Disconnect Message—Disconnects the caller
after playing "Thank you for calling."
Table 5-6
Description Value Range
(Default)
Description/Function