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B5 SYSTEM ADMINISTRATION—SERVICE SETTINGS
232 Installation Manual
Note
Extension Call Forwarding to the VPS can override the operator call coverage
settings depending on the timing parameters of the PBX and VPS. Even if the
operator call coverage parameters are set to "Next Operator" on Busy/No Answer,
the call may go to the VPS (if the Operator has set the call forwarding to the VPS).
Operator No
Answer Time
10-60 s
(30)
When a call to Operator 1, 2, or 3 is not answered within
the time set, the VPS will offer other options as defined by
the "No Answer Coverage Mode".
Note 1: This timer applies to Operator 1, 2, and 3.
Note 2: If more than 1 operator is assigned, we
recommend to reduce the time on the "Operator No
Answer Time" to 15 s.
Busy Coverage
Mode
1. Hold
2. No Answer
Coverage
3. Call Waiting
4. Disconnect
Message
(Hold)
Specifies how to handle calls when the Operator 1
extension is busy.
1. Hold—Automatically places the caller on hold and the
Operator 1 extension is called again.
2. No Answer Coverage—Offers the option specified by
the No Answer Coverage Mode to the caller.
3. Call Waiting—Signals Operator 1 when another call is
waiting using the Call Waiting feature of the PBX.
4. Disconnect Message—Disconnects the caller after
playing "Thank you for calling".
No Answer
Coverage
Mode
1. Caller Select
2. Leave
Message
3. Disconnect
Message
4. Next Operator
(Caller Select)
Specifies how to handle Operator 1 calls when not
answered within the time period set by the "Operator No
Answer Time" mode.
1. Caller Select—Allows the caller to leave a message or
call another extension. (In some cases, a call to
another extension is not available. For more
information, see the "Note" on "Caller Select" in Table
5-6 in 5.4.3 Operator’s Parameters.)
2. Leave Message—Instructs the caller to leave a
message in Operator 1’s mailbox.
3. Disconnect Message—Disconnects the caller after
playing "Thank you for calling".
4. Next Operator—Transfers the caller to Operator 2.
Message
Repeat Cycle
1-3 times
(3)
Specifies the number of times the VPS will play the
Automated Attendant top menu.
Table B-12
Parameter Value Range
(Default)
Description/Function