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Appendix B Frequently Asked Questions
392
Password problems
Technical support
If, after reviewing the sources listed at the beginning of this appendix, you cannot
solve your problem, contact your regional technical support office by e-mail,
phone, or fax.
Before requesting support, please experiment a bit to reproduce and isolate the
problem. When you do contact support, please be ready to provide the following
information:
■ The name and version of the operating system you are using
■ The actual error message or state you are experiencing
■ The steps you take to reproduce the problem
■ The version of handheld software you are using and available memory
■ The wireless service provider’s name
■ The software version of your mobile radio
Problem Solution
I forgot the password, and my
handheld is not locked.
First, use the password hint to try and remember the password.
If this does not help, or if you do not have a password hint, you
can use Security to delete the password, but your handheld
deletes all entries marked as private. However, if you perform
a HotSync operation before you delete the password, the
HotSync process backs up all entries, whether or not they are
marked private. Then you can follow these steps to restore
your private entries:
■ Use the Palm Desktop software and the cradle or infrared
communication to synchronize your data.
■ Tap Forgotten Password in Security to remove the
password and delete all private records.
■ Perform a HotSync operation to synchronize your data and
restore the private records by transferring them from your
computer to your handheld.
I forgot the password and my
handheld is locked.
First, use the password hint to try and remember the password.
If this does not help, or if you do not have a password hint, you
must perform a hard reset to continue using your handheld.
See “Performing a hard reset” in Appendix A for more
information.