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Appendix B Frequently Asked Questions
384
SMS problems
Palm Mobile problems
Application problems
Problem Solution
I cannot connect to my
SMS center.
You may need to enter the SMS center telephone number in
the SMS Preferences Details dialog box. To find this number,
check your mobile phone options screen or your wireless
service provider’s web site. See “Setting preferences” in
Chapter 15 for details.
Problem Solution
I connect to my wireless service
provider, but the number
doesn’t work.
■ Be sure the telephone number you are dialing has all the
digits required by your wireless service provider. If you are
dialing an international telephone number, a + (plus) sign
might be required at the beginning of the telephone
number.
■ Verify that your wireless service provider plan includes
phone services. Contact your wireless service provider for
information.
Problem Solution
I tapped the Today button, but
it does not show the correct
date.
Your handheld is not set to the current date. Make sure the Set
Date box in the Date and Time Preferences screen displays the
current date. See “Date and Time preferences” in Chapter 21
for more information.
I know I entered some records,
but they do not appear in the
application.
■ Check the Categories pick list (upper-right corner). Choose
All to display all of the records for the application.
■ Check Security and confirm that Private Records is set to
Show private records.
■ In To Do List, tap Show and see if Show Only Due Items is
selected.