Filter
Top Products
HotSync problems
387
I tried to perform a local
HotSync operation, but it did
not complete successfully.
■ Make sure your handheld is seated in the cradle correctly.
■ Check the connection between the HotSync cradle and the
USB or serial port on your computer.
■ Make sure the username you selected in Palm Desktop
software matches the username assigned to your handheld.
■ Make sure the date on your computer matches the date on
your handheld.
■ Read the HotSync Log for the user account for which you
are performing a HotSync operation.
On a Windows computer, try each step in turn:
■ Make sure HotSync Manager is running. If it is running,
close it, and restart it.
■ Make sure you selected Local USB or Local Serial, as
appropriate, from the HotSync Manager menu.
■ If you are using the serial cradle, make sure you selected the
correct serial port on the Local tab in the Setup dialog box.
It should be set to the port where you connected the
HotSync cradle.
■ If you are using the serial cradle, try a lower baud rate
setting on the Local tab in the Setup dialog box.
■ If you are using the serial cradle, make sure you aren’t
running a program, such as America Online, that uses the
serial port you selected in the Setup dialog box.
On a Mac computer, try the following:
■ Make sure that HotSync Manager is enabled on the HotSync
Controls tab in the HotSync Software Setup window.