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APPENDIX B
Frequently Asked Questions
If you encounter a problem with your handheld, do not call technical support until
you have reviewed the following list of frequently asked questions and you have
also reviewed the following:
■ This handbook
■ The Getting Started that came with your handheld
■ The README file located in the folder where you installed the Palm™ Desktop
software on your Windows computer or on your installation CD for Macintosh
users
■ The Palm Desktop online Help
■ The Palm Desktop Software for the Macintosh User’s Guide located in the
Documentation folder on your installation CD
■ The Palm Knowledge Library, accessible at www.palm.com/support/intl under
the Support section
■ The most recent Palm™ Tungsten™ W handheld HelpNotes on your regional
web site
If you are still having problems, contact Technical Support. See the Customer
Support card that comes with your handheld, or go to
www.palm.com/support/intl.
NOTE Thousands of third-party add-on applications have been written for Palm OS
®
handhelds. Unfortunately, we are not able to support such a large number of
third-party applications. If you are having a problem with a third-party application,
please contact the developer or publisher of that software.